Refund policy

OGPS JAPAN Return Policy

Because our products are custom‑made to order, we are unable to accept returns or exchanges due to change of mind, sizing preference, or other non‑defect reasons. Please review our size guide carefully before placing your order.

We will only accept returns or replacements if:

• The item arrives damaged or defective.

• The wrong product was sent compared to your order confirmation.

To request a return for these cases, please contact us within 7 days of delivery at [your support email]. Include your order number and clear photos of the issue so we can assist you promptly.

Note: All customized items are final sale once produced.